We charge AED 20 on orders. However delivery charges may vary based on location, weight and delivery service.

Online orders will be delivered within 1 to 2 working days. (Exclusions apply) Please see our delivery information page for more details.

We require all parcels to be signed for. A signature can be obtained from anybody at the delivery address. If there is nobody in when the delivery is attempted, you will be contacted by the couriers to reschedule the delivery. See delivery information page for more details.

All of our products are linked in with our back-end database that takes stock levels directly from the warehouse. All products that have the "In Stock" flag should be in stock and ready for dispatch. If we receive an order and then discover that the item is out of stock we will make every effort to contact to confirm your options on how to proceed.

If you choose to leave an out of stock item on Back Order we will maintain regular contact with you to update you on its progress. This will include a phone call to confirm its arrival and arrange your delivery requirements.

Yes, we have direct accounts with all major brands and are more than happy to supply other products that are not in our standard range. Please call or email us with your requirements and we will get back to you as quickly as possible with price and availability.

Yes, We use secure server technology that implements Secure Socket Layering (SSL) to protect your details and assist your shopping experience. SSL is the industry standard for encryption and enables millions of secure online transactions everyday.

Yes, your Invoice will be sent to your registered email. A copy will be supplied with the goods too. If this doesn't find its way to you then you can request a copy at any time.

Unfortunately, once you have clicked "Submit Order" your order is sent immediately to our warehouse to be processed for delivery. It is therefore unlikely that we can amend your order at this stage, but you are welcome to call us and if it is possible we will do our best to try.

Yes, if for any reason you no longer require your goods, or you have ordered an incorrect item by mistake we will offer a full refund or exchange within 30 days of purchase if the item is returned to us in its original condition and packaging. Alternatively we can arrange for our couriers to collect from you, however, courier charges may be applied for this service.

Please inform us within 30 days and we will collect and redeliver a replacement item as soon as possible at no additional cost.

The primary responsibility for warranty services rests with the principal supplier or manufacturer. The warranty is only applicable within the UAE. To file a warranty claim please email us a copy of your invoice

You can call or contact us directly and we can explain the procedure depending on which brand of tool or product you have

We’re so sorry this happened, but if your order or part of it was cancelled it could have been due to us not being able to verify your payment details, due to technical issues, or if the item was damaged. If you've already made the payment for your canceled items, rest assured we would have automatically processed your refund.